Cancellation Policy

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds where applicable. Our standard check-in
time is 2 PM.
Failure to check-in
We cannot assume that a guest who has failed to checkin won’t arrive later in the day. The full amount is therefore charged for the entire duration of the stay as the room is not available to another guest.
Cancellation on the day or on the day previous to the booking date
The full room fee will be charged as we will not have time to re-advertise the room
Cancellation up to fourteen days before day of booking
A £50 per room administration fee will be charged. If only a deposit has been taken then this is non-refundable.
Cancellation over fourteen days before the day of booking
A full refund will be issued but £50 deposits are not refundable.
If your booking was made entirely on our website then please cancel there. You can also contact us by email to request a refund or call 01255 476315